Help, on the double

Send us an email or form request and we’ll reply to you within two business days. We appreciate you!

Special Requests? Let Us Know

Seeking socks for the whole crew?

Double Pom can customize your gear, give quantity discounts, and offer wholesale pricing to qualified customers.

Not seeing your favorite color?

We wish we could offer every color! Suggest your favorites and we’ll consider them as we expand our collection.

Want to Become a Pom Partner?

Double Pom works with organizations that support recreational activities and sports programs for women and youth.

Frequently Asked Questions

Find information here about product care, how and where to purchase products, shipping and handling, and merchandise returns.

How should I care for my Double Pom socks?
  • We suggest that you wash socks in the machine on a gentle cycle, and tumble them dry on low heat. Or line dry, if you prefer.
  • Because our ankle and crew socks are made with cotton, they may pill slightly after being worn for the first time. That’s normal and won’t diminish their performance or comfort.
  • If you see “loose” yarn on the poms, please don’t pull it. Trim it carefully with a pair of scissors or a nail clipper so that it’s the same length as the other strands.
  • Sometimes, the poms collect lint. Pluck it off gently, and the socks are good to go.
What's the best way to buy Double Pom products?
  • Placing an order through our website is the quickest way to receive our products.
  • If you have specific questions about placing an order, please send us an email at
  • Follow us on social media to learn about our pop-up shops.
Shipping and Handling
  • We strive to fulfill orders within two business days.
  • We will ship orders the least expensive way, unless otherwise specified.
  • Each order will incur a $2 warehouse handling fee; this fee is per order, not per item.
  • We don’t offer international shipping yet.
  • We accept returns or exchanges of socks in their original condition within 30 days of delivery with a return authorization number.
  • Custom socks cannot be returned or exchanged. If goods arrive damaged or defective, we’ll investigate the issue and work to correct it.
  • Please use this form to contact us about returning or exchanging an item, or to report damaged or defective products.