Help, on the double

Send us an email or form request and we’ll reply to you within two business days. Thank you!

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Special Requests? Let Us Know

Seeking socks for the whole crew?

Double Pom can customize your gear, give quantity discounts, and offer wholesale pricing to qualified customers.

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Not seeing your favorite color?

We wish we could offer every color! Suggest your favorites and we’ll consider them as we expand our collection.

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Want to Become a Pom Partner?

Double Pom works with organizations that support recreational activities and sports programs for women and youth.

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Frequently Asked Questions

Find information here about product care, how and where to purchase products, shipping and handling, and merchandise returns.

How should I care for my Double Pom socks?
  • We suggest that you wash socks in the machine on a gentle cycle, and tumble them dry on low heat. Or line dry, if you prefer.
  • Because our ankle and crew socks are made with cotton, they may pill slightly after being worn for the first time. That’s normal and won’t diminish their performance or comfort.
  • If you see “loose” yarn on the poms, please don’t pull it. Trim it carefully with a pair of scissors or a nail clipper so that it’s the same length as the other strands.
  • Sometimes, the poms collect lint. Pluck it off gently, and the socks are good to go.
What's the best way to buy Double Pom products?
  • Placing an order through our website is the quickest way to receive our products.
  • If you have specific questions about placing an order, please send us an email at info@doublepom.com
  • Follow us on social media to learn about our pop-up shops.
Shipping and Handling
  • We strive to fulfill orders within two business days.
  • We will ship orders the least expensive way, unless otherwise specified.
  • Each order will incur a $2 warehouse handling fee; this fee is per order, not per item.
  • We don’t offer international shipping yet.
Returns
  • We accept returns or exchanges of socks in their original condition within 30 days of delivery with a return authorization number.
  • Custom socks cannot be returned or exchanged. If goods arrive damaged or defective, we’ll investigate the issue and work to correct it.
  • Please use this form to contact us about returning or exchanging an item, or to report damaged or defective products.